Next Era Life Design ("we", "us", "our") is committed to protecting your personal information and handling it with care and transparency.
This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all individuals who interact with Next Era Life Design, including visitors to this website, people who make enquiries, join a waitlist, subscribe to receive updates, use interactive tools such as the Life Audit, make a booking, purchase a resource or engage with our coaching services, courses or digital products.
By using this website or engaging with our services, you agree to the handling of your information as described in this policy.
We may collect the following types of personal information:
We only collect information that is reasonably necessary for the purposes described in this policy. We do not collect sensitive information, such as health or financial records, unless you choose to share it voluntarily in a coaching, enquiry or support context, and only with your understanding that it will be handled with confidentiality.
If you choose to provide your phone number, it may be used only for the purpose connected to your enquiry, booking, purchase or request. We do not send marketing SMS messages unless you have clearly consented to receive them.
We collect personal information in the following ways:
Where it is reasonably practicable to do so, we will collect personal information directly from you rather than from third parties.
We collect and use personal information for the following purposes:
We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless you consent or we are required to by law.
Some Next Era Life Design tools, including the Interactive Life Audit, use artificial intelligence to create a personalised reflection from information you choose to provide.
When you request a personalised AI reflection, your Life Audit ratings and written responses are sent to OpenAI through its API so they can be considered together and a reflection can be generated. For your privacy, we encourage you not to include names, contact details or other identifying information in your written Audit responses unless it is genuinely necessary.
The personalised reflection is intended to support reflection and personal development. Artificial intelligence can misunderstand meaning or miss important context, so the reflection should not be treated as a diagnosis, professional assessment or decision about what you should do.
Our current implementation uses background processing with optional response storage disabled. OpenAI temporarily retains response data for approximately ten minutes so that a background response can be completed and retrieved. Separate security and abuse-monitoring retention may also apply under OpenAI's API data controls and applicable legal or safety requirements.
We also retain limited technical information needed to make the reflection process reliable, such as coded job identifiers, processing status, timestamps and response identifiers. These technical records do not contain your written Life Audit answers or the text of your generated reflection.
Your Life Audit responses are not used by Next Era Life Design to make automated decisions about your eligibility for coaching, products or services.
If you join a waitlist, subscribe to receive updates, download a resource, purchase a digital product or otherwise opt in to receive communications from us, we may send you relevant emails connected to that request.
You can unsubscribe from marketing or newsletter emails at any time by using the unsubscribe link included in those emails. Transactional emails, such as purchase confirmations, booking details or important service-related updates, may still be sent where necessary to provide the service or product you requested.
Everything shared within a coaching relationship is treated with confidentiality. The content of coaching conversations is not disclosed to any third party without your consent.
There are limited circumstances where confidentiality may not be maintained. These include situations where disclosure is required by law, or where there is a serious and imminent risk of harm to you or another person. In those circumstances, we will take appropriate steps in line with our legal and ethical obligations.
We do not use information shared in coaching sessions for marketing purposes or share it with other clients or organisations.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information is stored using password-protected systems and reputable third-party platforms with appropriate security measures. Where data is held by third-party service providers, we take reasonable steps to ensure those providers maintain adequate protections.
No method of data transmission or storage over the internet is completely secure. While we take care to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, or as required by law.
In general, this means:
When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
We do not sell, rent or trade your personal information to third parties.
We may share your personal information with third-party service providers who assist us in operating our business, including:
These providers are given access to personal information only as needed to perform their services, and we take reasonable steps to ensure they handle your information appropriately.
We may also disclose your information where required or authorised by law, or where necessary to protect the rights, property or safety of ourselves or others.
Some of our third-party providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.
This website may contain links to external websites and resources operated by third parties. These links are provided for your convenience and information only.
We may also use third-party platforms to support forms, bookings, surveys, documents, course access, payments, email communications, artificial intelligence processing or support requests. These platforms may include Systeme.io, Google, OpenAI, Linktree, Meta or other providers used in the operation of the business.
We have no control over the content, privacy practices or policies of external sites. This Privacy Policy does not replace the privacy policies of those third-party platforms. We encourage you to review the privacy policies of any third-party platform you access or use.
This website uses cookies and similar technologies to help understand how the site is used and to improve the experience for visitors. Cookies are small text files stored on your device by your browser.
We may use analytics and advertising tools to understand visitor behaviour, measure website performance and assess the effectiveness of our content or advertising. This may include information such as pages viewed, time spent on site, links clicked and general device or browser information.
Where advertising tools such as Meta Pixel or similar technologies are used, they may help us understand whether our advertising is reaching the right audience and whether visitors take actions such as viewing a page, joining a waitlist or subscribing. These tools are governed by the privacy policies and settings of the relevant third-party providers.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of this website.
We may use artificial intelligence to generate personalised reflective content through tools such as the Interactive Life Audit. This processing does not make decisions about you that produce legal or similarly significant effects.
Decisions about coaching suitability, engagement or access to our services are not made solely by an automated system.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us using the form on our contact page. We will respond to your request within a reasonable timeframe, generally within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you have a question about this Privacy Policy, or a concern about how your personal information has been handled, please contact us through the form on our contact page.
We take privacy concerns seriously and will investigate and respond to complaints promptly. If we are unable to resolve your concern to your satisfaction, you may refer the matter to the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Website: oaic.gov.au
Phone: 1300 363 992
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the date at the top of this page.
We encourage you to review this policy periodically. Your continued use of this website or our services after any changes take effect constitutes your acceptance of the updated policy.
You are welcome to get in touch through the contact page.